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State insurance departments can be very effective in getting a rapid response from an insurance company that appears to be non-responsive. Insurance department complaints that are relayed to companies must be answered satisfactorily in a short amount of time. Most companies have a very visible system that answers to senior management for timely responses to insurance department compliants. Many times, insurance companies will go ahead and acquiesce to a settlement through the department that they would not agree to from an insured directly. However, be aware that if your complaint is not valid, this process will probably not give you satisfaction. A fair number of insurance department complaints are successfully defended by the company. State sites vary, but some are also excellent sources for consumer purchasing information. Choose a state
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STATE
INSURANCE DEPARTMENTS
Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions. Your local library also has information that can help you compare insurance companies before making a purchase.
If you have a question or complaint about your insurance company's policies, contact the company before you contact the state insurance regulator.
David Parsons, Acting Commissioner
Alabama Department of Insurance
201 Monroe Street, Suite 1700
PO Box 303351
Montgomery, AL 36104
334-269-3550
Fax: 334-241-4192
E-mail: insdept@insurance.state.al.us
Web site: www.aldoi.org
Robert Lohr, Director
Department of Community and Economic Development
Division of Insurance
3601 C Street
Suite 1324
Anchorage, AK 99503-5948
907-269-7900
Fax: 907-269-7910
E-mail: insurance@dced.state.ak.us
Web site: www.dced.state.ak.us/insurance
John Ference, Acting Deputy Director
Department of Community and Economic Development
Division of Insurance
P.O. Box 110805
Juneau, AK 99811-0805
907-465-2515
TDD/TTY: 907-465-5437
Fax: 907-465-3422
E-mail: insurance@dced.state.ak.us
Web site: www.commerce.state.ak.us
Charles Cohen, Director
Arizona Department of Insurance
2910 North 44th Street, Suite 210
Phoenix, AZ 85018-7256
602-912-8444
Toll free in AZ: 1-800-325-2548
Fax: 602-954-7008 (complaints)
Web site: www.state.az.us/id
Mike Pickens, Commissioner
Arkansas Department of Insurance
1200 West 3rd Street
Little Rock, AR 72201-1904
501-371-2640
Toll free in AR only: 1-800-282-9134
Toll free nationwide: 1-800-282-5494
Fax: 501-371-2749
E-mail: insurance.consumers@mail.state.ar.us
Web site: www.state.ar.us/insurance
Harry Low, Insurance Commissioner
Department of Insurance
Executive Office
300 Capitol Mall, Suite 1500
Sacramento, CA 95814
916-492-3500
415-538-4010 San Francisco
213-897-8921 Los Angeles
Toll free in CA: 1-800-927-4357
Web site: www.insurance.ca.gov
Colorado
William Kirven III, Commissioner
Division of Insurance
1560 Broadway, Suite 850
Denver, CO 80202
303-894-7499, ext. 4311
Toll free in CO: 1-800-930-3745
TDD/TTY: 303-894-7880
Fax: 303-894-7455
Web site: www.dora.state.co.us/Insurance
Raymond T. Claytor, Director
Consumer Affairs
Department of Insurance
P.O. Box 816
Hartford, CT 06142-0816
860-297-3984
Toll free: 1-800-203-3447
Fax: 203-297-3872
Web site: www.state.ct.us/cid
Donna Lee H. Williams, Insurance Commissioner
Department of Insurance
841 Silver Lake Blvd. Rodney Building
Dover, DE 19904
302-739-4251
Toll free in DE: 1-800-282-8611
Fax: 302-739-5280
Web site: www.state.de.us/inscom
Lawrence Mirel, Commissioner
District of Columbia Department of Insurance and Securities Regulation
810 First Street, NW
Suite 701
Washington, DC 20002
202-727-8000
Fax: 202-535-1196
E-mail: disr@dcgov.org
Florida
Bill Nelson, Commissioner
Department of Insurance
State Capitol
Plaza Level Eleven
Tallahassee, FL 32399-0300
850-922-3130
Toll free in FL: 1-800-342-2762
TDD toll free: 1-800-640-0886
Web site: www.doi.state.fl.us
John Oxendine, Commissioner
Insurance and Fire Safety
Two Martin Luther King, Jr. Drive
Atlanta, GA 30334
404-656-2070
Toll free in GA: 1-800-656-2298
TDD/TTY: 404-656-4031
Fax: 404-651-8719
Web site: www.inscomm.state.ga.us
Wayne Metcalf, Insurance Commissioner
State of Hawaii, Department of Commerce and Consumer Affairs
Insurance Division
250 South King Street,. 5th Floor (96813)
P.O. Box 3614
Honolulu, HI 96811-3614
808-586-2790
808-586-2799
Fax: 808-586-2806
Web site: www.hawaii.gov/insurance
Mary Hartung, Director
State of Idaho Department of Insurance
700 West State Street
P.O. Box 83720
Boise, ID 83720-0043
208-334-4250
Toll free in ID: 1-800-721-3272
Fax: 208-334-4398
Web site: www.doi.state.id.us
Tim Cena, Office Manager and Staff Attorney
Department of Insurance
100 West Randolph Street, Suite 15-100
Chicago, IL 60601
312-814-2420
Fax: 312-814-5435
Web site: www.state.il.us/ins
Nathaniel S Shapo, Director
Department of Insurance
320 West Washington Street
Springfield, IL 62767
217-782-4515
Toll free: 1-877-527-9431 (Office of Consumer Health Insurance)
TDD: 217-524-4872
Fax: 217-782-5020
E-mail: director@ins.state.il.us
Web site: www.state.il.us/ins/
Indiana
Sally McCarty, Commissioner
Department of Insurance
311 W. Washington St., Ste 300
Indianapolis, IN 46204-2787
317-232-2385
Toll free in IN: 1-800-622-4461
Toll free: 1-800-452-4800 (in-state senior health insurance information)
Fax: 317-232-5251
Web site: www.state.in.us/idoi/
Therese Vaughan, Commissioner
State of Iowa
Division of Insurance
330 Maple Street
Des Moines, IA 50319
515-281-5705
Fax: 515-281-3059
Web site: www.state.ia.us/government/com/ins/ins.htm
Kathleen Sebelius, Commissioner
Insurance Division
420 SW 9th Street
Topeka, KS 66612-1678
785-296-7801
Toll free in KS: 1-800-432-2484
Fax: 785-296-2283
E-mail: ksebelius@ink.org
Web site: www.ink.org/public/kid
George Nichols, Commissioner
Department of Insurance
215 West Main Street
Frankfort, KY 40601
502-564-3630
Toll free: 1-800-595-6053
Fax: 502-564-1650
Web site: http://www.doi.state.ky.us/
James H. Brown, Commissioner
Department of Insurance
950 North Fifth Street
Baton Rouge, LA 70804-9214
225-343-4834
Toll free: 1-800-259-5300
Toll free:1-800-259-5301
Fax: 254-342-5900
Web site: www.ldi.state.la.us
Alessandro Iuppa, Superintendent
Bureau of Insurance
34 State House Station
Augusta, ME 04333
207-624-8475
Toll free in ME: 1-800-300-5000
TDD: 207-624-8563
Fax: 207-624-8599
Web site: www.maineinsurancereg.org
Steven B. Larsen, Insurance Commissioner
Maryland Insurance Administration
525 St. Paul Place
Baltimore, MD 21202
410-468-2000
410-468-2340 (property & casualty complaints)
Toll free nationwide: 1-800-492-6116
Fax: 410-468-2020
Web site: www.mia.state.md.us
Massachusetts
Linda Ruthardt, Commissioner
Division of Insurance
South Station, 5th Floor
Boston, MA 02110
617-521-7794
TDD: 617-521-7490
Fax: 617-521-7772
Web site: www.state.ma.us/doi
Frank Fitzgerald, Commissioner
Michigan Office of Financial and Insurance Services
611 West Ottawa Street, 2nd Floor North
P.O. Box 30220
Lansing, MI 48933
517-373-0220
Toll free: 1-877-999-6442
Fax: 517-335-4978
Web site: www.cis.state.mi.us/ofis
Gary A. LaVasseur, Deputy Commissioner of Enforcement and Licensing
Department of Commerce
133 East 7th Street
St. Paul, MN 55101
651-296-2488
Toll free: 1-800-657-3602
Fax: 651-296-4328
E-mail: enforcement@state.mn.us
Web site: www.commerce.state.mn.us
George Dale, Commissioner of Insurance
Department of Insurance
P.O. Box 79
Jackson, MS 39205
601-359-3569
Toll free in MS: 1-800-562-2957
Fax: 601-359-2474
Web site: www.doi.state.ms.us
Keith Wenzel, Director
Missouri Department of Insurance
PO Box 690
301 West High Street, Room 630
Jefferson City, MO 65102
573-751-4126
573-751-2640
Toll free in MO: 1-800-726-7390
TTD/TTY: 573-526-4536
Fax: 573-751-1165
E-mail: dsprings@mail.state.mo.us
Web site: www.insurance.state.mo.us
Montana
Mark O'Keefe, Commissioner
Department of Insurance
840 Helena Avenue
P.O. Box 4009
Helena, MT 59601
406-444-2040
Toll free in MT: 1-800-332-6148
Fax: 406-444-3497
Web site: www.state.mt.us/sao
L. Tim Wagner, Director
Department of Insurance
941 O Street, Suite 400
Lincoln, NE 68508-3690
402-471-2201
TDD toll free: 1-800-833-7351
Fax: 402-471-4610
Web site: www.nol.org/home/NDOI
Division of Insurance
Consumer Service Section
1665 Hot Springs Road, #152
Carson City, NV 89706
775-687-7690
775-687-7650
Fax: 775-687-3937
Web site: www.doi.state.nv.us
Paula Rogers, Commissioner
Department of Insurance
56 Old Suncook Road
Concord, NH 03301-7317
603-271-2261
Toll free in NH: 1-800-852-3416
TDD/TTY toll free in NH: 1-800-735-2964
Fax: 603-271-1406
E-mail: requests@ins.state.nh.us
Web site: www.state.nh.us/insurance
Karen L. Suter, Acting Commissioner
Department of Banking and Insurance
20 West State Street
P.O. Box 325
Trenton, NJ 08625
609-633-7667
Fax: 609-984-5273
Web site: http://states.naic.org/nj/NJHOMEPG.HTML
D. J. Leather, Superintendent
Department of Insurance
P.O.Box 1269
Santa Fe, NM 87504-1269
505-827-4601
Toll free in NM: 1-800-947-4722
Fax: 505-827-4734
Web site: www.nmprc.state.nm.us
Consumer Services Bureau
NYS Insurance Department
Agency Bldg. 1-ESP
Empire State Plaza
Albany, NY 12257
518-474-6600
Fax: 518-474-6630
Web site: www.ins.state.ny.us
Consumer Services Bureau
NYS Insurance Department
65 Court Street #7
Buffalo, NY 14202
716-847-7618
Fax: 716-847-7925
Web site: www.ins.state.ny.us
North Carolina
James E. Long, Commissioner
Department of Insurance
Dobbs Building, 430 North Salisbury Street
P.O. Box 26387
Raleigh, NC 27611
919-733-7349
919-733-7343
Toll free: 1-800-546-5664
Toll free:1-800-662-7777
Fax: 919-733-6495
E-mail: bstevens@ncdoi.net
Web site: www.ncdoi.net
Glenn Pomeroy, Insurance Commissioner
North Dakota Insurance Department
600 East Boulevard Avenue
5th Floor
Bismarck, ND 58505
701-328-2440
Toll free in ND: 1-800-247-0560
TTY/TDD: 1-800-366-6888
Fax: 701-328-4880
E-mail: insurance@state.nd.us
Web site: www.state.nd.us/ndins
Nancy Colley, Consumer Advocate/Assistant Director
Department of Insurance
Office of Consumer Services
2100 Stella Court
Columbus, OH 43215-1067
614-644-3378
Toll free: 1-800-686-1526 (consumer hotline)
Toll free:1-800-686-1527 (fraud hotline)
Toll free:1-800-686-3745 (senior hotline)
614-644-3745
Fax: 614-752-0740
E-mail: nancy.colley@ins.state.oh.us
Web site: www.state.oh.us/
Carroll Fisher, Insurance Commissioner
Oklahoma Insurance Department
3814 North Santa Fe
PO Box 53408
Oklahoma City, OK 73118
405-521-2828
Toll free in OK: 1-800-522-0071
Fax: 405-521-6652
E-mail: okinsdpt@telepath.com
Web site: www.oid.state.ok.us
Charles Nicoloff, Acting Administrator
Oregon Insurance Division
350 Winter Street, NE
Room 440-2
Salem, OR 97310-3883
503-947-7984
503-947-7983
Toll free in OR: 1-888-877-4894
Fax: 503-378-4351
E-mail: dcbs.insmail@state.or.us
Web site: www.cbs.state.or.us/ins
Pennsylvania
Carolyn Morris, Director Bureau of Consumer Service
Insurance Department
1321 Strawberry Square
13th Floor
Harrisburg, PA 17120
717-787-2317
Toll free: 1-877-881-6388
E-mail: consumer@ins.state.pa.us
Web site: www.insurance.state.pa.us
Fermin Conteras Gomez, Commissioner of Insurance
Office of the Commissioner of Insurance
Call Box 8330
Fernandez Juncos Station
Santurce, PR 00910-8330
787-722-8686
787-721-5848
Fax: 787-722-4402
Alfonso E. Mastrostefano, Superintendent
Insurance Division
233 Richmond Street, Suite 233
Providence, RI 02903-4233
401-222-2223
Fax: 401-222-5475
Ernst N. Csiszar, Director
S. C. Department of Insurance
Consumer Services
1612 Marion Street
P.O. Box 100105 (29202-3105)
Columbia, SC 29201
803-737-6180
Toll free in SC: 1-800-768-3467
Fax: 803-737-6231
E-mail: cnsmmail@doe.state.sc.us
Web site: www.state.sc.us/doi/
Darla L. Lyon, Director
South Dakota Division of Insurance
Department of Commerce and Regulation
118 West Capitol
Pierre, SD 57501-2000
605-773-3563
Fax: 605-773-5369
E-mail: darlal@crpr1.state.sd.us
Web site: www.state.sd.us/insurance
Anne Pope, Commissioner
Department of Commerce and Insurance
500 James Robertson Parkway
5th Floor
Nashville, TN 37243-0565
615-741-2241
Toll free in TN: 1-800-342-4029 (consumer insurance services)
Toll free in TN: 1-800-525-2816 (counseling for seniors)
Fax: 615-532-6934
Web site: www.state.tn.us/commerce
Texas
Jose Monyemayor, Commissioner of Insurance
Texas Department of Insurance
333 Guadalupe Street (Zip 78701)
P.O. Box 149104
Austin, TX 78614-9104
512-463-6169
Toll free in TX: 1-800-252-3439 (consumer help line)
Fax: 512-475-2005
Web site: www.tdi.state.tx.us
Merwin Stewart, Commissioner
Department of Insurance
State Office Building Rm 3110
Salt Lake City, UT 84114
801-538-3805
Toll free in UT: 1-800-439-3805
TDD: 801-538-3826
Fax: 801-538-3829
Web site: www.insurance.state.ut.us
Elizabeth R. Costle, Commissioner
Department of Banking, Insurance, Securities and Health Care Administration
89 Main Street
Drawer 20
Montpelier, VT 05620-3101
802-828-3302
Toll free in VT: 1-800-964-1784
Fax: 802-828-3301
Web site: www.state.vt.us/bis
Maryleen Thomas, Director of Insurance
Kongen's Gade #18
St. Thomas, VI 00802
340-774-7166
Fax: 340-774-9458
E-mail: vidoi001@aol.com
Alfred W. Gross, Commissioner
Bureau of Insurance
State Corporation Commission
P.O. Box 1157
1300 East Main Street (23219) (only for special delivery and walk-ins)
Richmond, VA 23218
804-371-9967
Toll free in VA: 1-800-552-7945
TDD: 804-371-9349
Web site: www.state.va.us/scc
Mike Kreidler, Commissioner of Insurance
Office of the Commssioner of Insurance
14th Avenue and Water Street
P.O. Box 40255
Olympia, WA 98504-0255
360-753-3613
Toll free in WA: 1-800-562-6900
TDD: 360-664-3154
Fax: 360-586-3535
E-mail: inscomr@aol.com
Web site: www.insurance.wa.gov
West Virginia
Hanley C. Clark, Commissioner
Department of Insurance
1124 Smith St. (25301)
P.O. Box 50540
Charleston, WV 25305-0540
304-558-3354
Toll free in WV: 1-800-642-9004
Fax: 304-558-0412
E-mail: wvins@wvnvm.wvnet.edi
Web site: www.state.wv.us/insurance
Connie O'Connell, Commissioner
Office of the Commissioner of Insurance
121 East Wilson Street (53702)
P.O. Box 7873
Madison, WI 53707-7873
608-266-0103
Toll free in WI: 1-800-236-8517
TDD/TTY toll free: 1-800-947-3529
Fax: 608-266-9935
E-mail: information@oci.state.wi.us
Web site: badger.state.wi.us/agencies/oci
John McBride, Commissioner
Wyoming Department of Insurance
Herschler Building,122 West 25th Street
3rd Floor East
Cheyenne, WY 82002-0440
307-777-7401
Toll free in WY: 1-800-438-5768
Fax: 307-777-5895
E-mail: wyinsdep@state.wy.us
Web site: insurance.state.wy.us/